How effective is online consultation for skin problems?

online consultation for skin problems
There was a time when in-person visits to a doctor were the norm. Online consultation was always seen as the secondary and less reliable option. But the pandemic changed everything. Today online consultations have become extremely popular as people have found them to be convenient and cost-effective. Interestingly, this trend has caught up in the field of dermatology too. Patients have started consulting dermatologists remotely for various skin ailments and hair problems like mild acne, eczema, alopecia, etc. They are also availing follow-up care for chronic skin conditions virtually. But the big question is – how effective is online consultation for skin problems? Is it really a viable alternative to in-person dermatological care? In this article, let’s try to find the answer to this question. But first, let us go through some basics.


What is online consultation for skin problems?

It is the practice of using technology in the form of video calling to get medical advice and treatment options for various skin conditions from the comfort of your home. Besides video calls, patients can also use phone calls and instant messaging to communicate with the dermatologist.


During an online consultation for skin problems, patients are usually asked to show the affected area through video or share them as images. This will allow dermatologists to clearly visualize the condition and make a more accurate diagnosis. 


How does online consultation work?

Here is a typical journey of a patient going through an online consultation process for their skin problem – 


  • Register and provide your medical history

Most healthcare platforms or clinics will ask you to create an account before booking an online consultation. They might even ask you to provide your medical history during the registration process. It might include details about your past skin conditions, allergies, and medications you have recently taken.


  • Choose a dermatologist

Once registered, you will be asked to select a dermatologist from a list of doctors(if there are multiple healthcare professionals) on the platform. You can finalize a dermatologist based on their qualifications, experience, and patient reviews.


  • Schedule an appointment

Next, schedule an appointment based on the dermatologist’s availability and your preferred timings. Some platforms might even offer instant consultation. While scheduling an appointment, you might be asked your preferred mode of communication – video conferencing, phone call, or instant messaging. You will get a confirmation message or email after successful scheduling. 


  • Make payment

Once you have chosen the dermatologist and selected a timeslot, you will be asked to make the payment. You can pick one of the many online payment options offered by the platform.


  • Diagnosis and treatment plan

During the online consultation, the dermatologist will diagnose and offer a treatment plan for your skin ailment. The plan may involve suggesting specific skincare products, prescribing medicines, or recommending a possible treatment.


  • Follow-up

After the initial consultation, you might be asked to schedule a follow-up appointment with the same dermatologist to monitor the progress of the skin condition. This will help them make any necessary adjustments to the treatment plan.


Benefits of Online Consultation for Skin Problems

You will enjoy multiple benefits while consulting dermatologists online. Here are some of them – 


  • Convenience

Online consultation is a convenient option for patients who are unable to visit the dermatologist’s clinic or hospital physically. This is particularly beneficial for those:

  • With mobility issues 
  • Residing in remote locations
  • With busy schedules. 

Online consultation also saves patients’ valuable time that would have been otherwise been spent on traveling to and from the clinic or hospital.


  • Cost-effective

It is a cheaper alternative for patients when compared to in-person visits to clinics or hospitals. For starters, you can save on transportation costs. Secondly, the online consultation fee is usually lower than in-person consultations.


  • Timely medical advice

Once you convey your medical history, along with the visuals of your skin condition, you will receive an instant diagnosis and treatment plan. This can be particularly helpful for those with skin problems that require immediate attention.


  • Improved patient engagement:

Patients are more likely to seek medical advice and treatment for their skin problems when it is easily accessible and convenient. This can lead to better patient outcomes and improved skin health.


  • Confidentiality

Patients can discuss their skin conditions with the utmost privacy in online consultations. This can be especially helpful for those who feel embarrassed or uncomfortable discussing their skin conditions in person.


  • Efficient

Online consultation is efficient for both patients and dermatologists. Patients can schedule appointments at a time that is convenient for them, thereby ensuring that their routine is not affected. For dermatologists, online consultations mean they can offer their services to more patients because online consultations are quicker without any unnecessary administrative delays. 


When should I avoid online consultations?

While online consultation for skin problems might offer many benefits, there are certain instances when it cannot replace a physical consultation. Here are 3 such situations – 


  • Emergencies

If you are experiencing a skin emergency, such as severe pain, bleeding, or swelling, it is important to seek immediate medical attention. In such cases, a physical consultation is always recommended.


  • Diagnostic uncertainty

If you have a complex skin condition that requires a more thorough examination, a physical consultation may be necessary. For instance, the dermatologist may need to perform tests or procedures that cannot be done remotely.


  • Personal preference

Finally, some patients may simply prefer a physical consultation over an online consultation. They may feel more comfortable discussing their skin problems in person, or they may have a personal relationship with the dermatologist that they wish to maintain.


Limitations of online consultation for skin problems

Here are some potential challenges dermatologists and patients face during online consultations – 


  • Inability to perform physical exams

A physical exam is an essential part of diagnosing and treating skin conditions. Unfortunately, this is not possible in a virtual setup. As a result, online consultation may not be appropriate for complex skin conditions that require a thorough physical exam. For example, skin cancer may require a biopsy to diagnose, which cannot be done remotely. In such cases, a physical consultation is necessary.


  • Technical issues

Online consultations require a reliable internet connection and a computer or mobile device with a camera. Technical issues such as poor internet connection or hardware issues can interfere with the quality of the consultation and limit the ability of the dermatologist to diagnose the issue correctly.


  • Lack of personal touch

Medical professionals may not be able to establish a personal relationship with the patients, which may be important in some cases. Few patients may also feel more comfortable discussing their skin problems in person rather than over the internet.


  • Inability to perform certain treatments

Some skin conditions require certain types of treatments, which is not possible remotely. For example, certain ailments may require injections or surgical procedures, which is not possible through an online consultation.


Tips for making the most of your online consultation for skin problems


If you are considering an online consultation for your skin problems, here are some tips to ensure that it is effective – 


  • It is always important to provide accurate and detailed information about your skin condition. This includes the duration of the problem, symptoms, and any previous treatments.
  • Clear photos of the affected area can provide valuable information about the skin issue to the dermatologist. It will help in diagnosing and treating your skin condition in a more effective manner. Ensure that the photos are well-lit and the affected area is in focus.
  • Prepare a list of questions to ask the dermatologist during the consultation. This can help you get a holistic understanding of your skin condition and treatment options.
  • Ensure that you have a stable and fast internet connection to avoid technical issues during the consultation.
  • Choose a quiet and private location for the consultation to avoid distractions.
  • Follow up as directed by your dermatologist. It may include scheduling another online consultation or making an in-person visit if necessary.



Online consultation for skin problems has become increasingly popular in recent years, providing a convenient and accessible alternative to in-person dermatological care. While there are certain limitations to online consultations, they can still be an effective way to receive diagnosis and treatment recommendations for various skin conditions. By following the tips outlined in this guide and understanding the benefits and limitations of online consultations, you can make an informed decision about whether this type of care is right for you. Book an appointment with Dr. Renu for your skin problems.


Frequently Asked Questions


  • Can online consultation for skin problems replace in-person dermatological care?

While online consultation for skin problems can be an effective alternative to in-person care, it may not be suitable for all. Some skin problems may require a physical examination, which may not be possible in an online consultation.


  • Does insurance cover online consultations for skin problems?

Some insurance plans may cover online consultations for skin problems. However, it’s better to check with your insurance provider first to confirm coverage.


  • Can you use online consultation for emergencies?

No. Online consultation for skin problems is not suitable for emergencies, such as severe allergic reactions or skin infections. In such cases, it’s important to seek immediate medical attention in person.


  • Are online consultations for skin problems confidential?

Yes, online consultations for skin problems are always confidential, just like in-person consultations. Dermatologists are bound by the same privacy laws and regulations which they have to follow in a physical visit. In other words, they have to always protect and not disclose patients’ personal information to anybody else.

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